Hotel Information

Air Conditioning
The hotel is fully air-conditioned. You may regulate your room temperature with the in-room thermostat.

Adaptors
Our Housekeeping is able to provide you with an adaptor upon request.

Airlines
Flight reservations and re-confirmations can be arranged.

Babysitting Service
Babysitting service can be arranged. Charges will apply.

Baggage Service and Storage
Please contact our Front Desk for your baggage storage and collection.

Business Centre
Located on the ground floor, it operates on a 24-hour basis. Facsimile, broadband internet, printing and photocopying facilities are available in the Business Centre. Charges will apply.

Check-out Time
The hotel check-out time is 12:00 noon. Please contact our Front Desk if you would like to extend your check-out time. Charges will apply.

Credit Cards
We accept major credit cards such as American Express, Visa and MasterCard.

Drug Store
Located on Level 2, the drug store carries a wide range of items such as postage stamps, perfume, toiletries, souvenirs and magazines.

Electrical Current
220-230 volts AC, 50Hz, 13 Amp wall sockets.

Facsimile
Facsimile services are available in the Business Centre. Charges will apply.

Extra Beds
Please call Housekeeping or Front Office to arrange for extra beds. Charges will apply.

Fire Safety Evacuation
Please be aware of fire hazards. Please familiarize yourself with the fire exit locations and fire safety measures on each floor. These are indicated on the inside of your room door. Please do not use lifts in the event of fire. Please use the pressurized fire escape staircases.

Foreign Currency Exchange
Front desk on Level 1 provides currency exchange for currencies such as Australian $, Canadian $, US $, UK £, Chinese RMB, Hong Kong $, Swiss Franc, Thai Baht, Japanese ¥ and Euro €.

Functions & Meetings
We have five function rooms and one private dining room for different needs and occasions. Our F&B department will be pleased to discuss with you on your requirements.

After office hours, please contact our Operator at extension 0.

Health Centre
The Health Centre with individual rooms and steam and sauna facilities is located on the 4th level. Its operates from 10.30am to 10.30pm daily. Charges will apply.

International Telephone Calls
Please dial 7, followed by the country and city codes and telephone number. The charges will be added to your room bill automatically.

Internet Access
Wired broadband internet access is available in all guest rooms. Please call Housekeeping at extension 5 or Front Office at extension 3 if you require an internet cable patch cord. Wireless broadband internet access is also available on Level 1. Charges will apply for internet access. Computer patch cords will be loaned without charge. However, a deposit will be required and will be refunded upon the return of the patch cords. If you wish to purchase a patch cord, please call Housekeeping at extension 5 or Front Office at extension 3.

Key Cards
As a security measure, access to guest rooms and to guest floors is only possible by valid key cards. All key cards are valid until the arranged check-out time on your day of departure. Please contact our Front Desk immediately if you have lost your room key card. Please do not give your key card to visitors.

Laundry, Dry Cleaning and Pressing
Regular and Express Services are available. Laundry bags and forms are placed in the wardrobe. Please call to arrange collection or delivery.

Lost and Found
We hold lost and found items for a maximum of 6 months.

Mail & Postal Services
Guest mail services are provided by the Concierge located on Level 1.

Places of Worship
There are churches, temples, a mosque and other places of worship within walking distance of the hotel. Our Concierge will be pleased to provide you with more information.

Reservation Service
If you wish to make a room reservation for your next visit with us, please call our Reservations Department. Reservations may also be made online through our website (www.royalqueens.com.sg) or by facsimile (+65 6725 9977)